Refund policy
Returns & Refunds Policy
We want you to love your artwork. Each piece is created with care and purpose to support fallen heroes and their families through the Guns N’ Hoses Art Challenge. Because of the special nature of this event, please review our policy carefully before placing your order.
All Sales Are Final
Sales are final because every artwork in this Art Challenge is deeply discounted and counted toward the Red Team or Blue Team, with proceeds directly supporting fallen heroes and their families.
Each order requires the artist’s time, studio resources, staff, packaging, shipping, and payment processing—all of which are covered by us. For these reasons, we are unable to offer cancellations, refunds, or exchanges once an order is placed.
Damaged or Lost Shipments
If your artwork arrives damaged, please contact us immediately upon delivery at art@michaelisrael.com and include your order details along with clear photos of the damage.
We will repair or replace the piece to ensure you receive your artwork exactly as promised.
If your shipment is lost in transit, contact us within 7 days of the expected delivery date so we can work with the carrier to investigate and resolve the issue promptly.
Shipping Policy
Shipping within the continental U.S. is free—we cover the cost for you.
Please note that these costs come out of what would otherwise support the charity’s mission.
If you’d like to maximize your impact, consider adding an extra piece to your order.
For international or expedited shipping, please contact us directly before placing your order.
Production & Delivery Timeline
Each artwork is crafted to order and ships within 1 to 4 weeks.
Hand-embellished or signed pieces may take longer depending on Michael’s touring schedule. Art prints are produced on professional, archival-quality papers or canvases. Paper weight, texture, and surface may vary slightly over time based on availability, but all materials meet our quality standards.
Contact Us
If you have any concerns or questions about your order, please email art@michaelisrael.com.
We’ll do everything we can to ensure your experience reflects the spirit of this event—honoring heroes through art that gives back.